Our standard processing times are approximately 3-5 business days before goods are shipped. After processing, standard nationwide courier times apply. During peak periods (such as summer and the festive season), lead times may be slightly longer.

Orders containing in-stock products should be delivered within 2-3 business days after processing and dispatch. Deliveries to outlying areas may take slightly longer.

You will be notified once your order has left our facility, and your courier tracking information will be sent to you via email. If you are having difficulty tracking your order once it has been shipped, please email us at ssuthard@gmail.com and include your order number.

Unfortunately, we do not deliver to P.O. Boxes.

We currently do not ship internationally. For international queries, please email ssuthard@gmail.com.

If your order has not yet been shipped, we will try our best to amend it. Please email us at ssuthard@gmail.com.

If you are not completely satisfied with your Chilluxe cooler box purchased from our online store, you can return it to us in saleable condition and in its original packaging within 30 days of delivery for a full refund. Simply email us at ssuthard@gmail.com with your order number, and we will initiate the process. You are responsible for the costs of returning the product. Chilluxe reserves the right to refuse a return if the product shows signs of use, has been damaged, or is not in the original packaging.

We aim to process all returns and refunds as quickly as possible, but during busier periods, this could take up to three weeks from when the item is received by us. You will receive a notification once a refund has been issued. Depending on your bank, it can take up to five additional business days for the funds to revert to your account. All refunds are returned to the initial form of payment.