Shipping policy
Delivery is available throughout SOUTH AFRICA.
Main Centers 3 - 5 days after the order has left the warehouse.
Regional Areas 3 - 7 days after the order has left the warehouse.
(Excluding weekends & public holidays)
*Delivery times might change during SALE & Black Friday periods.
- During sale periods delivery may take up to 7-10 working days*
- Delivery fee is R100 per Chilluxe.
- You will receive your Despatch Confirmation Email once your Item/s has been despatched from our warehouse.
- Your order may be delivered anytime between 08h00 and 17h00 and a signature (from you or a responsible third person) will be required as proof of delivery.
- If you are not available at the time of delivery, and you have not agreed to allow a third person to accept delivery on your behalf, then you will be contacted by the courier service to arrange for a second delivery attempt.
- We recommend that you nominate your usual daytime address (home, work or other) as your delivery address. If you do not have a regular daytime address and you are willing to allow a third person to accept delivery on your behalf, then you may nominate their usual daytime address for delivery of your Item/s. Please note that P.O. boxes will not be accepted.
- Please note that in certain areas deemed as high risk by our couriers, you might be contacted to make alternative arrangements for delivery to ensure the safe handover of your purchase.
- Please take note of the provisions in our Terms and Conditions, as accepted by you, relating to Delivery.